This is the privacy policy of Gateway Sewer and Drain for gatewayseweranddrain.com. It covers the website only.

The contact form

The form asks for your name, phone number and email address, the service address, the service you choose and whatever you write in the message. When you press Get an Estimate, the site saves what you entered in its own database on Cloudflare, with the page you sent it from and the country your connection is in. Then it emails the same details through Cloudflare’s email service, so a reply can come straight back to you. That’s ordinary email, so leave anything sensitive out of it.

Before the form sends, Cloudflare Turnstile checks that a person is filling it in rather than a program. It runs a few small tests in your browser to decide and doesn’t read what you type; Cloudflare handles that under its Turnstile privacy policy.

Our own record of visits

Each time a page loads, the site makes a note of it on Cloudflare’s servers, before anything runs in your browser:

which page it was, and the website, search or ad that brought you, if there was one;
whether you’re on a phone, tablet or computer, and which browser;
the town, state and country your connection is in and its internet provider, as Cloudflare estimates them.

It doesn’t store your IP address or anything with your name on it. It also notes when someone taps the phone number or sends the form, and how many seconds each page is on screen. A tap or a sent form is kept with how that visit began, the browser’s language and time zone, and the same rough location, down to the ZIP code. That’s how we see which pages lead people to get in touch.

Visits from outside the United States, Canada and the United Kingdom are turned away, and the country Cloudflare reports for your connection is what decides it.

Cookies

The site sets one cookie of its own, ts_src, on the first page of a visit. It remembers how the visit began (the site, search or ad that sent you, the page you landed on, the kind of device and the time) so a call or a message can be traced back to it. It holds no identifier and is set to expire when you close your browser.

Google Analytics sets two more: _ga, a random number that tells your browser apart from others when you come back, and _ga_K483NP4Q6X, which keeps track of the visit you’re on.

Google Analytics

Google Analytics gives us a second count of visits, beside our own. It runs in your browser and tells Google which pages you look at, how you got here, your device and browser, and roughly where you are. It starts a few seconds after a page has loaded, or as soon as you tap, click, scroll or press a key. On the page that thanks you for a message, it starts at once and tells Google a message was sent and from which page, but not what it said. Google says what it does with that in its privacy policy and in How Google uses information from sites or apps that use our services. Google’s opt-out add-on for your browser turns it off.

Who else is involved

Cloudflare runs the site, its database and the form’s email, and like any host it sees your IP address when it sends you a page. The typefaces come from Google Fonts, so your browser fetches them from Google’s servers, which see your IP address as they send them. The pictures are served from this site itself.

Phone calls

(618) 740-6058 is a tracked number run by CallRail, and an automated intake on that line picks up and records each call. It asks your name, the service address, a callback number, an email address if you care to give one, what’s wrong and how soon you need someone. CallRail holds the recording and your number under its privacy policy. A copy of your answers lands in this site’s database and goes by email to the company representative who calls you back. Anyone who gave an email address gets one note confirming the request, and nothing more unless they ask.

Text messages

This number can take texts as well, and automated replies ask for the same details. Every message stays with CallRail and is copied into this site’s database. A language service reads the conversation to pick out your answers, for that purpose alone. Nobody gets your number for marketing, and replying STOP ends the messages.

The chat

The chat is automated, and an outside language service writes its replies using this site’s pages. Whatever you type goes to that service, with the earlier messages from that conversation, for the sole purpose of writing the next reply. Questions and answers stay in this site’s own database so the business can read what people ask. If you ask for a call back, the chat saves your name, service address, phone number, any email address you offer, what you need and how soon, then emails that request to the company representative. Your browser holds the open conversation for the visit only.

Your information

To find out what the site holds about you, or to have it deleted, call (618) 740-6058.

Privacy policy