Tell us what your drain is doing
Backups, a slow house, a wet yard or a line you want looked at. For a faucet or a water heater, call a plumber instead.
Call, day or night
An automated line picks up at any hour. It asks your name, the service address, a callback number, your email, what’s going on and how soon you need someone. Then a company representative calls you as soon as possible to talk about the job and set a time.
Or use the chat
The button on this page opens an automated chat that answers from this site. Ask it whether your problem sounds like sewer work or a plumber’s job. It can pass your request along too, and the same people call you back.
Where we come to you
We’re based in Granite City and go out to the job, so there’s no counter to walk up to. The 77 towns we work are all in Illinois.
Answers
Before you call
What should I have ready when I call about a sewer problem?
Have the service address, a good callback number and a description of what the drain is doing. Say how soon you need someone, too. The line asks for those six details in order: name, address, number, email, the problem and timing. A company representative then calls you back.
How quickly will someone call me back?
As soon as possible. We don’t promise a set time here, because it depends on the hour and on the jobs already underway. If sewage is coming into the house, say so at the start of the call, and stop running water in the meantime.
Do you give estimates over the phone?
We don’t put prices on this site or on the phone line, because a sewer price depends on what the line looks like. Depth, length, access and what the camera shows all move it. Ask for an estimate on the form and a company representative will talk it through.
Is the chat on this site a real person?
No, the chat is automated. It answers from this site’s own pages and can pass your request along with your name, number and address, the same as the form. It won’t quote prices or book a time. A company representative makes the call back after that.